Refund & Cancellation

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Effective Date: August 31, 2026  

At DaVinci’s Pizzeria, we prepare food specifically for each customer. We want every order to be accurate and enjoyable. This policy explains how cancellations, refunds, missing items, incorrect orders, and order-related issues are handled.

Customers should contact DaVinci’s Pizzeria as soon as possible if they need to cancel an order.

Because food may be prepared shortly after an order is received, cancellation may not be possible once preparation has started.

If an order is successfully cancelled before preparation, the customer may be eligible for a refund of the cancelled order amount.

Once an order has been prepared or dispatched, a refund may not be available except where required by applicable law or where DaVinci’s Pizzeria determines that a refund is appropriate.

If your order contains an incorrect or missing item, please contact us as soon as possible after receiving the order.

We may request details about the order, including the order number, items affected, and photographs where appropriate.

Depending on the circumstances, we may offer:

• Replacement of the affected item
• Credit toward a future order
• A partial refund
• Another reasonable resolution

If you receive an order with a significant quality issue, please contact us promptly after delivery or pickup.  Food quality concerns will be reviewed on a case-by-case basis.  For food safety reasons, customers should retain the affected food until the issue has been discussed with the restaurant, where reasonably possible.

If an order is marked as delivered but cannot be located, or if there is a significant delivery issue, please contact us promptly. Where a third-party delivery provider is involved, we may need to coordinate with that provider to investigate the issue. Refunds or replacements will be determined based on the circumstances of the order.

When a refund is approved, it will generally be issued to the original payment method used for the order. The time required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution. DaVinci’s Pizzeria does not control the processing time imposed by third-party financial institutions.

Where an order includes a promotional discount, refund amounts may be adjusted to reflect the actual amount paid for the affected item or order.  Promotional credits, coupons, and discounts may not be refundable or convertible to cash unless otherwise required by law.

Refunds may generally not be provided where:

• The customer provided an incorrect delivery address
• The customer was unavailable to receive the order
• The customer changed their mind after the food was prepared
• The order was delayed because of circumstances outside the restaurant's reasonable control
• The customer failed to report an issue within a reasonable period
• The issue resulted from information incorrectly provided by the customer

These limitations do not apply where a refund is required by applicable law.

Please contact DaVinci’s Pizzeria as soon as possible with:

• our name
• Order number, if available
• Date and time of the order
• Description of the issue
• Photographs or other supporting information, where appropriate

Address: FSUS Restaurants LLC DBA DaVinci's Pizzeria

3936 N Ocean Blvd, Fort Lauderdale, FL 33308, United States.

Phone: (954) 561-0404, (954) 466-8827

Email: info@davincispizzeria.us

DaVinci’s Pizzeria may update this policy from time to time. Changes will be posted on this page with an updated effective date.